Shipping FAQS

1. Shipping Methods & Delivery Timelines

  1. Standard Shipping (U.S. & International)

    • Carriers: UPS (Mon-Fri) / USPS (Includes Saturday delivery, no Sunday service)
    • Processing Time: 2-5 business days after order confirmation (extends to 7-10 days for custom/holiday items)
    • Total Delivery Formula:
      Processing Time + Transit Time = Estimated Delivery Window
    Service Processing (Days) Transit (Days) Total Timeline (Days)
    USPS First Class 3-5 3-5 6-10
    USPS Priority 3-5 2-3 5-8
    UPS Ground 3-5 5-7 8-12
    UPS 2nd Day Air 3-5 2 5-7
    UPS Next Day Air 3-5 1 4-6

    Notes:

    • Alaska, Hawaii, and international orders have separate timelines (see International Shipping).
    • Holiday ornaments (Nov 1-Dec 31) require 7-10 business days for processing.

2. Shipping Costs & Upgrades

  1. U.S. Domestic Rates

    Service Standard Fee (USD) Alaska/Hawaii Surcharge
    USPS $10.00 N/A
    UPS Ground 9.58−15 +30%
    UPS 2nd Day Air $17.50 $25
    UPS Next Day Air $32 $40
    • Free Shipping: Applies automatically to orders ≥$100 (pre-tax).
    • Insurance: All shipments include full-coverage insurance; orders ≥$500 receive priority claims processing.

  2. International Shipping

    • Coverage: 150+ countries (excludes parts of Africa, China, Palestine, etc.).
    • Carriers: UPS + local postal partners (e.g., UPS Standard for Canada).
    • Cost Calculation: Dynamically generated by package size, weight, and destination (displayed at checkout).
    • Customs & Taxes:
      • Canada: Recipients pay duties, GST/HST, and UPS brokerage fees (additional charges may apply for orders >$200 CAD).
      • Other Countries: Import taxes are the buyer’s responsibility. Use the UPS Duty Calculator for estimates.

3. Order Adjustments & Local Pickup

  1. Miami Warehouse Pickup
    • Location: 3dcrystalphoto, Miami, FL 33101.
    • Process:
      1. Add "Self-Pickup" in the Special Instructions during checkout.
      2. Await email confirmation with pickup time (typically within 24 hours of processing).
      3. Present order ID and valid ID at pickup (shipping fees refunded automatically).
  2. Address Changes
    • Pre-Shipment: Contact Customer Service at +1 (305) 999-5894 (up to 2 hours before dispatch).
    • Post-Shipment: Requires carrier intervention; 15−30 fee + 3-5 day delay may apply.

4. Special Delivery Scenarios

  1. PO Boxes & APO Addresses
    • USPS only (UPS unavailable).
    • APO deliveries add 5-7 days due to military base logistics.
  2. Canada-Specific Terms
    • Customs Docs: UPS provides commercial invoices and HS codes.
    • Dispute Resolution: Email customs@3dcrystalphoto.com for duty/tax disputes.

5. Health & Safety Protocols

  1. Production Standards
    • FDA-certified sterile facilities.
    • Daily employee temperature checks + CDC-compliant sanitization (4x/day).
  2. Package Safety
    • International shipments disinfected upon U.S. arrival (UV sterilization + medical-grade alcohol).
    • Minimum 7-day transit window from factory to customer (exceeds COVID-19 surface survival period).

6. Customer Protection

  1. Delivery Guarantee
    • Delays:
      • 3+ days late: 5−20 store credit (scaled by delay length).
      • 7+ days late: Free reshipment or full refund.
  2. Real-Time Tracking
    • Four-stage updates: Dispatch → Customs → Transit → Delivery (includes carrier tracking links).

Policy Updates: Revised monthly (check back every 1st). Major changes emailed to registered users.
24/7 Support: Call +1 (305) 999-5894 or use the website chatbot for urgent issues.

Optimization Highlights:

  1. Clarity: Tables replace text walls for quick reference.
  2. Proactive Alerts: Flags holiday delays, surcharges, and high-value order risks.
  3. Global Compliance: Explicitly separates buyer/seller responsibilities for customs.
  4. Trust-Building: Details COVID-19 safety measures and FDA/CDC alignment.