Return Policy
What is your return policy?
1. Core Principles
- 21-Day Satisfaction Guarantee: Returns/exchanges accepted within 21 days of purchase.
- Quality Commitment: Free replacements for damaged/defective items.
- Fair Fees: Transparent charges for customization and design services.
2. Eligibility Criteria
What We Accept ✅
| Product Type | Return | Exchange | Refund |
|---|---|---|---|
| Non-Personalized Items | Yes | Yes | Full |
| Personalized Items | No | Yes* | 50% Fee |
| Damaged/Defective Items | Priority Replacement | N/A | Full |
Conditions:
- Original packaging, unused condition, and valid receipt required.
- Personalized exchanges limited to same item or equal/lower value.
What We Don’t Accept ❌
- Opened or assembled displays (e.g., light bases).
- Custom designs altered post-approval.
3. Return Process (3 Simple Steps)
-
Initiate Request:
- Call +1 (305) 999-5894 or email returns@3dcrystalphoto.com.
- Provide order ID, reason for return, and photos (if damaged).
-
Ship Back:
- Use prepaid return label (emailed within 24 hours).
- Note: Return shipping costs are non-refundable.
-
Resolution Timeline:
- Refunds: 3-5 business days after inspection.
- Replacements: Shipped within 48 hours of approval.
4. Fees & Exceptions
| Scenario | Charge |
|---|---|
| Canceled Pre-Production Orders | $25 design fee + 3D conversion cost |
| Personalized Item Exchanges | 50% customization fee |
| Lost Return Packages | Case-by-case investigation |
Pro Tip: Opt for our $9.99 Return Protection at checkout to waive reshipping fees on exchanges.
5. Special Cases
-
Corporate/Bulk Orders:
- Extended 30-day return window for unopened bulk purchases.
- Dedicated account manager support.
-
Holiday Exceptions:
- Purchases made Nov 1-Dec 24 eligible for returns until Jan 15.
6. COVID-19 Safety
- All returns undergo 72-hour quarantine and UV sterilization.
- Contactless drop-off available at Miami HQ.
Need Help?
- Live Chat: Available on 3dcrystalphoto.com
- FAQ: Explore self-service guides here.
Policy updates communicated via email to registered users. Last revised: March 2, 2025.
Why Choose Us?
- 🚀 Speed: 98% of refunds processed <72 hours.
- 🌍 Global: Seamless exchanges for international customers.
- 🔒 Trust: BBB A+ rated with 200,000+ successful resolutions since 2020.